Privacy Policy - Hallopera

1. Introduction

At Hallopera.com, we are firmly committed to safeguarding your privacy and ensuring the protection of your personal data. We understand the importance of data confidentiality, transparency, and user trust. This Privacy Policy outlines how we collect, use, share, and protect your information in accordance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws. We are dedicated to a privacy-first approach and the responsible use of your information.

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to all visitors, users, and others who access our services through the website hallopera.com (“Website”). For the purposes of applicable data protection legislation, Hallopera.com is the data “controller” of your personal data—this means we determine the purposes and means of processing that data.

3. Categories of Data We Process

We only collect data necessary to deliver our services effectively, improve user experience, and comply with legal obligations. The categories of personal data we may process include:

a. Usage Data
Information about how you use the Website, including IP address, browser type and version, time zone setting, pages visited, referral pages, and session activity.

b. Account Data
Data you provide upon creating an account or placing an order, including your name, billing and shipping addresses, email address, and telephone number.

c. Profile Data
Details relating to your personal preferences and interests, purchase history, browsing behavior, and saved items.

d. Communication Data
Records of correspondence with us, including messages sent via contact forms, customer service requests, and messages via email or other communication channels.

e. Technical Data
Information gathered from your device, such as device type, operating system, browser plug-ins, screen resolution, and system settings.

f. Transaction Data
Information related to payments and order fulfilment, including payment card information (processed by third-party payment processors), order details, and shipping information.

g. Preference Data
Marketing preferences, consent choices, and opt-in/opt-out status related to newsletters, promotions, and personalized recommendations.

4. Legal Bases for Processing Personal Data

We process your personal data under the following lawful bases:

– Performance of Contract: To manage your orders, fulfill our service commitments, and provide account-related functionalities.
– Legitimate Interests: To develop and improve our services, communicate effectively, prevent fraud, and maintain network security.
– Consent: For sending marketing communications and placing non-essential cookies, where your explicit consent is required.
– Legal Obligation: To comply with applicable legal and regulatory requirements.

5. Your Rights Under GDPR and CCPA

Individuals located in the European Union or California have specific rights regarding their personal data. These include:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections of any inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your personal data, subject to certain exceptions.
– Right to Restriction: You may request that we limit the processing of your data under specific circumstances.
– Right to Data Portability: You may request a structured, machine-readable copy of your data for transfer to another service provider.
– Right to Opt-Out (CCPA): California residents may opt out of the sale or sharing of personal information.

To exercise your rights, please contact us via [email protected]. We will respond to verified requests in accordance with applicable laws.

6. Security Measures

We implement and maintain appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data. These include but are not limited to:

– End-to-end encryption of personal and transactional data
– Access controls and user permissions
– Regular backups and disaster recovery planning
– Employee training in data protection and awareness
– Regular audits and monitoring for unauthorized activity

7. International Transfers

Hallopera.com operates globally, and personal data may be transferred to, and stored at, locations outside your country of residence. All such transfers comply with applicable data protection laws, and where required, we implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission or rely on adequate country determinations under GDPR.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Data retention periods are as follows:

– Usage Data: Up to 12 months for analytics and performance review
– Account and Transaction Data: 7 years for accounting and legal obligations
– Communication and Support Data: Up to 2 years after last contact
– Marketing Preferences: Until withdrawal of consent or request for deletion
– Technical Logs: Up to 12 months, unless for security incident purposes

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies we use fall under the following categories:

– Essential Cookies: Necessary for the Website to function, such as logging in and completing purchases.
– Functional Cookies: Used to remember user settings and preferences to enhance usability.
– Performance Cookies: Collect anonymous data for analyzing website usage to improve performance.
– Analytics Cookies: Used by third-party services like Google Analytics to track user engagement and behavior.

10. Cookie Management and Compliance

You have control over cookies via your browser settings and our cookie consent banner. In compliance with GDPR and CCPA, non-essential cookies are only activated upon your affirmative consent. You may withdraw your consent or adjust preferences at any time through the cookie management tool available on our Website or by updating your browser settings.

11. Special Protections for Children Under 13

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal data from individuals under this age. If we become aware that such data has been inadvertently collected without verified parental consent, we will take prompt steps to delete it. Parents and guardians who believe their child has submitted data can contact us at [email protected].

12. Policy Updates and User Notifications

We may update this Privacy Policy to reflect changes in legal, technological, or business practices. Revised versions will be published on hallopera.com, and where warranted, we will inform users through the Website or via email. We advise users to periodically review the Privacy Policy for updates.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Website: https://hallopera.com

We are committed to protecting your privacy and complying with all relevant data protection laws. If you have any concerns about how your data is handled, please reach out to us—we are here to assist you.